Terms and Conditions

TERMS OF USE

Welcome to TGGrill!

By using our website and placing orders through our platform, you agree to the Terms of Service outlined below. Please read them carefully.

1. General Terms

1.1. Acceptance of Terms
By accessing or using TGGrill's website, services, or placing an order, you agree to comply with these Terms and applicable laws in Egypt.

1.2. Changes to Terms
We may update these Terms at any time. Updates take effect once published on this page. Please review periodically for any changes.

2. Using Our Website

2.1. Eligibility
You must be 18 years or older or have the consent of a parent or legal guardian to use our services.

2.2. Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2.3. Prohibited Activities
You agree not to:

  • Use the website for any unlawful purposes

  • Attempt to interfere with website functionality or security

  • Submit false, harmful, or misleading information

3. Orders and Payments

3.1. Placing Orders
All orders are subject to product availability and approval by TGGrill. Prices are in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.

3.2. Payment Methods
We accept:

  • Cash on Delivery (COD)

  • Credit/Debit Cards

  • Digital Wallets (e.g., Vodafone Cash, Fawry)

Full payment is required at the time of order confirmation.

3.3. Order Cancellation
Orders can be canceled before they are shipped by contacting our support team. TGGrill reserves the right to cancel any order due to pricing errors, unavailability, or suspected fraud.

4. Shipping and Delivery

4.1. Delivery Areas
We deliver within Egypt. Delivery charges and estimated delivery times will be displayed during checkout.

4.2. Delivery Delays
While we aim to meet delivery timelines, TGGrill is not liable for delays caused by external factors such as courier issues or unforeseen events.

5. Returns and Refunds

Please refer to our Return & Refund Policy for full details regarding return eligibility, timelines, and refund methods.

6. Intellectual Property

All content on this website — including logos, images, text, and designs — is the property of TGGrill. Unauthorized reproduction or commercial use is strictly prohibited without prior written permission.

7. Limitation of Liability

TGGrill is not liable for:

  • Misuse of our products

  • Third-party courier delays

  • Website downtime or technical issues

  • Indirect or incidental damages, including lost profits

8. Privacy Policy

Your personal data is collected, used, and stored in accordance with our Privacy Policy. Please review it to understand how we protect your information.

9. Governing Law and Dispute Resolution

9.1. These Terms are governed by the laws of the Arab Republic of Egypt.
9.2. Any disputes will be handled under the jurisdiction of Egyptian courts.

10. Contact Us

If you have questions or concerns, feel free to contact us:
Email: info@tggrill.com

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