Return & Refund Policy
Return & Refund Policy
Last updated: June 2, 2025
Welcome to TGGrill!
At TGGrill, your satisfaction is our top priority. We are committed to delivering high-quality food products that reflect the richness and care of Egyptian cuisine. If for any reason you're not fully satisfied with your purchase, we offer a fair return and refund policy in accordance with Egyptian consumer protection laws.
1. Eligibility for Returns and Refunds
1. Eligibility for Returns and Refunds
1.1. Damaged or Defective Products
If an item is damaged, spoiled, or defective upon delivery, you're entitled to a full refund or replacement.
1.2. Incorrect Items
If you receive a product that does not match your order, you may return it in its original, unused condition for a refund or replacement.
1.3. Non-Perishable Items
Returns for non-perishable items are accepted within 14 days of delivery, provided the items are:
Unopened
Unused
In their original packaging
1.4. Perishable Items
Due to the nature of perishable goods, returns are accepted only if the item is delivered:
Damaged
Spoiled
Incorrect
2. Conditions for Returns
2. Conditions for Returns
To qualify for a return or refund, the following conditions must be met:
The item must be in its original packaging with all seals and labels intact
You must provide proof of purchase (e.g., order confirmation or receipt)
The request must be made within 14 days of receiving the order
3. Non-Returnable Items
3. Non-Returnable Items
The following items are not eligible for return:
Products that have been opened, used, or tampered with
Items purchased during flash sales, promotions, or clearance, unless they arrive damaged or defective
4. How to Request a Return or Refund
4. How to Request a Return or Refund
Step 1: Contact Customer Support
📧 Email: info@tggrill.com
Step 2: Include the Following Details
Full name and contact information
Order number
Reason for return or refund
Clear photos of the product (if damaged or incorrect)
Full name and contact information
Order number
Reason for return or refund
Clear photos of the product (if damaged or incorrect)
Step 3: Follow Return Instructions
If your request is approved, our team will provide return instructions and coordinate with you for collection or delivery.
5. Refund Process
5. Refund Process
6. Exceptions & Limitations
6. Exceptions & Limitations
- TGGrill reserves the right to decline a return or refund if the conditions above are not met
- All returns and refunds are subject to local laws and Egyptian consumer protection regulations
Need Help?
Need Help?
We’re here for you!
For assistance with a return or refund, please contact us at:
📧 Email:info@tggrill.com
